Last updated · November 7, 2026
FileSend is operated by FileSend ("we"). It is a Zoom app that lets a Zoom user (the "owner") send, receive and request files with people outside Zoom ("recipients" and "uploaders"). Contact: support@filesend.app.
To deliver the service: verifying that a recipient controls their email address, streaming files, notifying the owner in Zoom Team Chat, producing receipts and audit logs the owner may need for compliance, and preventing abuse. We send email only to addresses an owner typed or that you typed yourself on an upload page. We do not sell personal data or use it for advertising.
Zoom (file storage, Team Chat, Marketplace billing), our email provider (Postmark) for transactional email, and our hosting provider. Each processes data on our instructions. The owner sees the access events for their own transfers.
Access events are kept 30 days (Free) or 2 years (Pro). One-time codes are deleted within a day. Transfer metadata is kept while the owner's account exists. When an owner uninstalls FileSend, we delete their tokens and personal data and anonymise their records within Zoom's required deadline.
You may ask us what we hold about you, ask for corrections or deletion, or object to processing, by emailing support@filesend.app. If you received a file through FileSend, the owner who sent it is the controller of that exchange; we act on their behalf and will route your request to them where needed.
We set a session cookie, httpOnly and secure, to keep owners signed in and to remember that a recipient verified their email for one transfer for up to 30 minutes. We use no advertising or analytics cookies on recipient pages.
We will post changes here and update the date above. Material changes are announced in the app.